Follow I Purchased a Program And Was Sent a Username, But There Was No Password? August 10, 2018 15:05 THINCPRO Support and FAQ's ACCOUNT / PASSWORD ISSUES Please send an e-mail to firstname.lastname@example.org and we will gladly help you get logged-in asap! 2 Comments Date Votes Tarnowski, Nicholas October 30, 2015 15:55 I recently purchased Vert Shock and the email with the login information did not supply a password. My email is email@example.com. Thanks! Aj and Amy Herl May 31, 2016 19:24 I purchased the Vert Shock Program but Adam Folker never sent me an actual password. It just said (All Capitals): for a password and nothing else. So I can't login to THINCPRO to access the program. My email is firstname.lastname@example.org. Thank you! Article is closed for comments.